#9295707, Customer Service

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Description:

Provide team members the foundational customer service skills they need to take the high road while managing difficult customers. Use the course as is, or you can consider adding the proprietary customer service secrets that make your organization stand out from the competition.

Features:

  • ILT Materials
  • eLearning Course Materials
  • Customizable content
  • SCORM and xAPI compliant
  • Responsive Design
  • Built natively in Captivate, Lectora, and Storyline

Included ILT Files:

  • Facilitator Guide (Microsoft Word)
  • ILT PowerPoint Presentation (Microsoft PowerPoint)
  • Participant Workbook (Microsoft Word)
  • Quiz Questions (built in Captivate, Lectora, and Storyline)
  • Supplemental Materials and Job Aid
  • Getting Started Guide

Included eLearning Course Files:
  • Full Course Projects (built in Captivate, Lectora, and Storyline)
  • Graphic Source Files
  • Course Map
  • Job Aid
  • Getting Started Guide

Software Requirements:

  • Captivate 9
  • Lectora 16 / Online
  • Storyline 2
  • Microsoft Word
  • Microsoft PowerPoint

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